(Solved) MOOV environment issues at our Datacenters

Laatste update 30-5-2024 15:30

Further to our posting yesterday regarding MOOV, we hereby inform you of the cause of the outage.

Current status: As of last night, all affected applications are accessible again. Applications that had already been migrated to the new Azure server environment are operating on a different server and have therefore not been affected. In the unlikely event that you are still experiencing problems with the application, please feel free to contact the support team at support@nedapidentification.com or by phone at +31 544 471 222.

What happened? Around noon we detected a failure within the redundant storage cluster. Part of the cluster was no longer available, making the MOOV applications inaccessible. We immediately started an extensive investigation to identify the cause and implement a solution based on this. The focus was on restoring all applications as soon as possible. To limit the load on the server, we opted for a phased start-up of the applications from the beginning of the evening. This was done step by step during the evening and night.

Analysis of the issue: We have now started an investigation into the exact cause with the aim of preventing a recurrence of this situation.

REST API & integration: During the outage, mutations submitted to MOOV via the REST API could not be processed. We recommend that you still submit these mutations via the REST API.

We understand the inconvenience this outage has caused and would like to thank you for your constructive attitude in giving us time and space to resolve this issue.

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Update 30-5-2024 03:00

Following the previous reports regarding the malfunction with the MOOV applications, we would like to inform you further.

At this moment all applications are back online and available, if you still experience problems, please contact us by opening a support ticket. We can then resolve this further for you.

During the day you will receive more "detailed" information in which we will further elaborate on the cause of this malfunction.

On behalf of the entire team, we apologize for the inconvenience caused by this outage.

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Update 29-5-2024 21:23

Following our previous communications, we would like to update you on the current status of the issues with the MOOV application. The first MOOV applications are now back online, and we are working diligently to bring the remaining applications online as soon as possible.

We understand the inconvenience this disruption may cause and appreciate your patience and understanding as we continue to work on resolving this situation. We will keep you informed of our progress and provide further updates as more information becomes available.

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(29-5-2024 12:30)

We are currently facing issues with connectivity of several MOOV applications.

Customers using the Nedap MOOV environment might experience full or partial inaccessibility of these applications during this period.
Our team received the first report of this issue around 11:50 AM and has been diligently working to resolve it since then. Rest assured, we are doing everything in our power to fix this as soon as possible.

The vehicle access system will continue to operate using the local intelligence of the controllers. However, updates on exemptions, manual access and REST API integrations are currently unavailable.

Our Support team is actively working to resolve this matter as quickly as possible. We will keep you updated and notify you once the MOOV software environment is back to normal.

Thank you for your patience and understanding.
If you need any assistance, please do not hesitate to call us at +31544471222.

Sincerely,

 

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